Job Description
Job Description BGIS ITS is seeking a
Regional Operations Manager - Western Region to join the team in,
OR. and surrounding areas .
BGIS, a global leader in facility management and real estate services, is seeking a passionate
Regional Operations Manager to drive exceptional client services in the
Western Region, US. Lead a talented team, optimize operations, and deliver innovative solutions for clients in financial institutions, movie theaters, retail stores, and national gas station brands.
BGIS is that Company BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.
Key Responsibilities
- Client Engagement : Build trusted client relationships, anticipate needs, and drive satisfaction by leading quarterly business reviews and supporting contract renewals.
- Operational Excellence : Oversee facility operations, ensure compliance with safety and regulatory standards, and achieve profitability through process optimization and vendor partnerships.
- Team Leadership : Inspire and develop Division Managers and mobile service technicians, fostering engagement, safety, and performance to meet service goals.
- Continuous Improvement : Collaborate on innovative projects, implement efficient processes, and meet key performance metrics to exceed client expectations.
Qualifications & Skills
- Education & Experience : Bachelor's degree in business, finance, management, or related field (or equivalent experience) with 7-10 years of commercial leadership in HVAC or skilled technical fields.
- Technical Expertise : Proficient in facility operations, account management, and tools like ServiceTitan, ServiceChannel, FastField, RealSuite, ADP, and Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Leadership & Communication : Exceptional skills in team leadership, client relationship management, influencing, and negotiation.
- Safety & Compliance : Expert knowledge of health, safety, emergency management, and business continuity planning.
- Mindset : Detail-oriented, client-focused, with a commitment to continuous improvement and innovation.
Certifications
- Required : EPA Universal Certification.
- Preferred : O6A license (Washington HVAC/refrigeration), CFM, FMP, SFP, DCCA, CSP, or ISO 14001.
Work Environment & Physical Demands
- Based in the Western Region, US, with hybrid work options and travel to client sites (reimbursement provided).
- Valid driver's license and personal transportation required.
- Lift/Carry & Push/Pull : Occasionally (up to 33% of the time, 0-2.5+ hrs/day).
- Reasonable accommodations provided for qualified individuals with disabilities.
Why Join BGIS?
At BGIS, you'll enjoy competitive compensation, comprehensive health benefits, professional development, and a collaborative culture that values diversity and innovation. Grow your career with a global leader serving North America, Europe, the Middle East, Australia, and Asia, and make a difference for clients in dynamic industries.
How to Apply
Submit your resume and cover letter via BGIS Careers. BGIS is an equal opportunity employer committed to diversity, equity, and inclusion.
Visit us online at for more information.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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Job Tags
Contract work, Work at office, Local area, Remote work,