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Eventbrite Connect

Eventbrite Connect

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Connect Eventbrite

festiVOL is fully integrated with Eventbrite ticketing - events using Eventbrite as their ticketing partner can integrate festiVOL and the fan labor process into their existing Eventbrite ticket management process. This allows event admin to track and manage all event tickets from their Eventbrite dashboard, negating the need for separate lists, separate check ins, and the hassle that comes with.

How it Works

It's so simple - when setting up an event in festiVOL, link the festiVOL event to the existing Eventbrite event, and create a set of hidden tickets for festiVOL to access.  Once the tickets are linked, fan workers or volunteers will be prompted to access their entry ticket through Eventbrite when completing the application and ticketing process on festiVOL - there is no admin busywork needed! And events not selling Reimbursable Tickets can tap into this feature as well - once worker applications are approved by admin, fan workers are directed to Eventbrite to redeem their ticket. Only once fan workers have activated their ticket in Eventbrite are they confirmed in festiVOL

Two-Way Integration

When a fan worker redeems their ticket at the event Box Office or staff check in location, information is sent to festiVOL and that fan worker is marked as checked in to the event. This enables a full-circle of communication between Eventbrite and festiVOL - enabling labor coordinators to know what fan workers or volunteers are onsite. Using festiVOL's suite of communication tools, admin can send text messages to volunteers and fan workers that have not yet arrived, or alert those that have of shift changes or weather alerts.

Cancellations are also fully integrated so that when cancellations are processed on festiVOL, workers are taken through a cancellation process on Eventbrite as well, ensuring that cancelled workers also have cancelled ticket entry.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

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Features for the Worker

Features for the Worker

The key to keeping emails and phone calls to a minimum is keeping workers informed of work expectations and options. With the reactive festiVOL user accounts, workers have all the information they need at their fingertips. They can control many aspects of their work position, including applying and editing their application and preferences, signing their work liability waiver, and paying any fees. The easy 1-2-3 steps to working is very simple, and the site is laid out in a user-friendly, ergonomic design, where workers have access to all needed information including the FAQ and other event resources. Plus, there are safeguards for workers with ticket deposits submitted. With festiVOL, workers are informed of a pending ticket deposit forfeiture, if for example they missed one or more work shifts. They are given a 2 week time-frame to dispute with your coordinator - this is a mandatory time-frame.

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Transaction Management

Transaction Management

Collecting fees from workers is a great way to add value to your program, while keeping the pool of applicants committed to their work schedules. You can decide what fees to charge, whether it be ticket deposits or order processing/t-shift fees, the applicants' home page will reflect your choices. Your ticket is your event's most valuable asset, and you need to protect your revenue source from fraudulent applicants - people that sign up to work but do not show up for shifts. This not only puts pressure on your event departments with no-shows, but also takes money directly from your event's pocket when the applicant has been given event access. Our procedure for ticket deposits is fool-proof and fail-safe - easily track your applicant transactions and cancellations, and manage your refunds as either single transactions or bulk refunds. As you can manually edit your refund amount, you can collect partial fees from the ticket deposit as well.

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Onsite Management

Onsite Management

The advanced festiVOL tool-set is an incredible asset to shift management onsite at your event. You can manage the check in and credentialing process, as well as each worker's shift clock in and clock out, in seconds. Plus, get a bird's eye view of where your workers are at any given moment, so that you can pull and redistribute as needed. Text workers that are late to their shifts, and place notifications on accounts that blocks them from clocking in or out until the note is cleared. Workers can upload a face-shot to their account, and you can take a picture and add it in their account. Print out ID Badges with the worker's name, picture and schedule to verify their involvement in backstage areas when on shift - this helps security to understand who is allowed to enter no-access areas at what times, and keeps out those that are not currently working. Workers can access their work shifts and know when their obligation has been completed right on their home page. This ensures that no volunteer slips through the cracks, or doesn't get logged into the system for work completed. Giving the worker information at their fingertips helps to keep emails and questions to a minimum, as workers always know what's expected of them.

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Application Process

Application Process

Collecting and managing applications is a simple task when using festiVOL. Using the festiVOL suite of tools you can customize the application process to work with your unique event. The beauty of it all is that whatever route you set up to receive and review applications, the applicant will be able to follow along in their own home page. You just click the checkboxes, and their home page reflects the changes - there is no need to communicate each details to prospective staff or volunteers, as applicants are always informed and confident in the process.

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